Genesis Board Fix
Home Repaired Devices (Live Photos) MacBook Repair Blog Contact Us
Book A Service
About Us

Warranty & Trust

Every repair we perform is backed by a 90-day warranty, upfront pricing, and a zero-surprise policy. Because trust isn't built on promises — it's built on what happens after the repair.

Trust and agreement
Our Guarantee

90-Day Warranty on Every Repair

When we fix your device, we stand behind our work. Every component we replace and every solder joint we rework is covered by our 90-day workmanship warranty. If the same issue recurs within 90 days, we fix it again — at no charge.

We use OEM-quality or genuine Apple parts wherever available. Where aftermarket parts are used (such as displays or batteries from reputable suppliers), we disclose this to you upfront — and price accordingly.

90 Days
Workmanship warranty on every repair — parts and labour included.

Why Customers Trust Us

Six concrete commitments we make to every customer, every time.

🔍

Free Diagnostic — Always

We never charge to assess your device. Our diagnostic is thorough, written, and provided to you regardless of whether you proceed with the repair. You leave knowing exactly what's wrong — even if you take it elsewhere.

📋

Written Quote Before We Start

You receive a written quote with a full breakdown of parts and labour before a single component is touched. We don't start work until you approve the quote — in writing or via WhatsApp confirmation.

💰

No Fix, No Fee

If we cannot repair your device to the standard required, we don't charge you for the attempt. The diagnostic is free, and we return your device in the same condition we received it.

📦

Original Parts Returned to You

Any original component we remove during repair is returned to you along with your device. Your data, your battery, your screen — if it came in with your device, it leaves with your device.

📱

Real-Time Repair Updates

We send you a WhatsApp update when your repair begins, when a significant finding is made, and when your device is ready. You're never left guessing about the status of your device.

🛡️

90-Day Workmanship Warranty

Covers the specific repair performed for 90 days from collection. If the same fault recurs due to our workmanship, we fix it free of charge — no arguments, no exceptions.

Warranty FAQs

Common questions about our warranty and trust policies.

The warranty covers the specific component replaced and the workmanship of the repair performed. For example, a logic board repair is warranted against the same fault recurring. It does not cover new damage caused by drops, liquid, or unrelated faults.
For components such as ICs, capacitors, and resistors, we source from reputable electronics distributors. For assemblies such as screens and batteries, we use OEM-quality parts and disclose this upfront. We never use cheap grey-market parts that compromise reliability.
A new, unrelated fault is not covered under the repair warranty. However, we'll always diagnose it free of charge and give you a transparent quote. If we believe our repair contributed to the new fault, we'll discuss it honestly and find a fair resolution.
Simply bring your device back to our shop within 90 days of the original repair with your receipt. We'll assess the device, confirm the fault relates to our repair, and fix it free of charge — usually the same day or next day.